FAQ

1. Are all your products authentic?

Yes! At The Beauty Care, we guarantee 100% authentic products sourced directly from official distributors or brand partners. We do not sell replicas or counterfeit items.

🚚 2. Do you deliver across the UAE?

Absolutely! We deliver to all seven Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

💸 3. What are your shipping charges?

  • Free Shipping for orders above AED 150.

  • A small delivery fee (AED 20–30) applies to orders below AED 150, depending on location.

⏰ 4. How long does delivery take?

  • Dubai & Sharjah: 1–2 business days.

  • Other Emirates: 2–4 business days.
    Delivery time may vary slightly during weekends or holidays.

🧾 5. How can I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking number and courier details so you can monitor your shipment in real-time.

💳 6. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Credit/Debit Cards (Visa, MasterCard)

  • Secure online payment options through Shopify Checkout

🔁 7. Can I return or exchange a product?

Yes, returns or exchanges are accepted within 7–14 days of delivery if:

  • The item is unused, unopened, and in its original packaging.

  • You received the wrong or damaged product.
    Simply contact us with your order details and product images for quick assistance.

🧴 8. Are your products suitable for sensitive skin?

Many of our skincare products are formulated for sensitive skin. We recommend checking ingredient lists before purchase or contacting us for personalized guidance.

📦 9. What happens if my product arrives damaged or incorrect?

We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving your order with clear photos. We’ll quickly arrange a replacement or refund.

📞 10. How can I contact customer service?

You can reach our support team via:

  • Email: support@[yourstorename].com

  • WhatsApp / Chat: Available directly from our website

  • Instagram / Facebook DM: @thebeautycareuae

Our customer service hours are Sunday–Thursday, 10 AM – 7 PM.